Apple Silicon Mac Mini Support

Created: Modified: Knowledge Base

GroundControl Launchpads fully support Apple Silicon Macs. However, we found an issue that may impact these systems. Known Issue When attaching many iOS devices at once to a Silicon Mac — for example when a USB hub is power cycled or unplugged and replugged — some iOS devices may not connect to GroundControl. Corresponding LEDs with devices in this state … Read More

GroundControl Compatibility with iOS 15

Created: Modified: Knowledge Base

Preparing for iOS 15 Launchpad: We have tested iOS 15 with GroundControl Launchpad version 5.0 and later and have not yet found any changes that would require a Launchpad update. We have not tested with earlier versions of Launchpad, we encourage you to test your existing workflows with iOS 15! Server: Hide the new Magnifier app and set it up … Read More

Force recovery mode for unpaired devices via Launchpad Details

Created: Modified: Knowledge Base

GroundControl can manage passcode locked devices by clearing the device’s passcode over-the-air via MDM, an action that requires Wi-Fi connectivity on the device. In the event a passcode-locked device no longer has active connectivity, for example after a reboot, these devices can become unpaired and recovery mode is required to remove the passcode. GroundControl can force recovery workflows via the … Read More

Validate Apps with AutoFill Discovery

Created: Modified: Knowledge Base

NOTE: This article applies to iOS devices only. Imprivata AutoFill Discovery, now available on the App Store, allows you to validate if your applications natively support iOS’s Password AutoFill framework. Your production devices will not need this application, this tool is intended for you to test if third party apps deployed to your users support Password AutoFill. To get started: Download AutoFill … Read More

Upgrade from GroundControl Locker 2 to Imprivata Locker 3

Created: Modified: Knowledge Base

IMPORTANT: GroundControl 6.2 and later no longer support the GroundControl Locker 2 app for iOS devices. You must upgrade to the Imprivata Locker app 3 and later for iOS devices. Imprivata ended support of GroundControl Locker 2 in January, 2022. New iOS workflows will no longer require selecting an app version. Existing workflows are unaffected, though Check In workflows with Locker 2 will no … Read More

Enterprise Password AutoFill FAQ

Created: Modified: Knowledge Base

NOTE: This article applies to iOS devices only. What is Enterprise Password AutoFill? Imprivata GroundControl Check Out is integrated with Imprivata OneSign to support Password AutoFill for iOS applications and web sites. After checking out an iOS device to a user, the system makes a user’s credentials available to them when needed through Apple’s Enterprise Password AutoFill framework. For most … Read More

About Apple Mobile Device Driver on Windows

Created: Modified: Knowledge Base

Apple Mobile Device is the driver installed on every Windows PC that allows Windows to recognize iOS devices. Like almost all software, the driver is periodically updated. Imprivata Support may ask you to report the condition and version of the Apple Mobile Device driver on your PC. Here are instructions for that operation. Finding driver warnings 1. Connect an iOS … Read More

About Password AutoFill

Created: Modified: Knowledge Base

This page is intended for software developers for iOS devices,and is a companion to iOS App Logout via Universal Link Callback. Introduction Password AutoFill is a powerful way to reduce password fatigue on dedicated devices. Password AutoFill also works on shared devices when using an appropriate third party password manager. Although usually used to link website passwords to app passwords, ... Read More

Enable TLS 1.2 in Interner Explorer for Windows 8 Launchpads

Created: Modified: Knowledge Base

GroundControl no longer supports Windows 8, this article is historic information for reference only. You many need to modify your TLS settings in Internet Explorer on Windows 8 PCs if you are: Unable to register a Launchpad due to SSL registration errors Experiencing issues reaching www.groundctl.com from your web browser To enable TLS 1.2 via Interner Explorer: Navigate to Tools … Read More

iOS App Logout via Universal Link Callback

Created: Modified: Knowledge Base

This page is intended for iOS software developers and is a companion to About Password AutoFill. Introduction Imprivata has created this standard building x-callback-url on top of Apple’s standard Universal Links. Implemented properly, this will enable a standard and centralized logout functionality for shared devices, without prompts interrupting the automation. About Universal Links: You can connect to content deep inside ... Read More